Returns & Exchanges
Return Policy
Outside of final sale items, orders placed between 11/08/24 and 12/24/24 qualify for our extended holiday return policy. Returns on items purchased within this window will be accepted through 1/10/25. Please note that https://llvl.site charges a $12 restocking fee for all US returns, which will be deducted from your refund. We do not charge the restocking fee for customers who choose the store credit options during the returns process. All returns to https://llvl.sitee stores are complimentary.
We accept unused item(s) for a refund to the original form of payment within 21 days of order delivery—unless otherwise noted. Return packages postmarked 21 to 30 days from delivery will be eligible for a refund in the form of a gift card.
Returns from different orders cannot be combined—please ship back returns from separate orders individually and include a copy of your packing slip or order confirmation. All furniture, apothecary, intimates, gift cards,https://llvl.site Home Memberships, sale items, and international orders are final sale.
Please note that any shoes with a worn sole will not be accepted for return. If you’re unsure if these are the ones for you, please try on a soft surface.
Transactions made during gift-with-purchase promotions or noted as final sale in promotional terms are final sale unless otherwise noted. We reserve the right to refuse any returned item that does not meet our refund policy. Gift-with-purchase promotions featuring items of a lower value or that auto-apply to your cart may be eligible for returns.
For any questions on furniture purchases, please refer to our furniture policy. For more info, please contact us at [email protected].
In-Store Return Process
Online orders may now be returned to any of our retail stores. To return an online order in-store, bring the item(s) and your invoice to any https://llvl.site store. Refunds will be made in the form of the original payment. You must follow the guidelines in our return policy and have your invoice with you at the time of return.
International Shipping Policy
Orders shipping to Mexico and Canada will ship via FedEx International Economy.
International orders shipping to all other eligible destinations will be shipped via FedEx International Priority.
We cannot offer expedited shipping for International orders at this time.
All orders are processed and shipped within 48 business hours of receipt.
International shipping has a flat rate of $35, but packages will be subject to duties and taxes. Some packages may also receive additional charges if they extend beyond average weight parameters.
Duties and taxes are calculated based on: item(s) ordered, total dollar amount of order, and country of delivery.
Duties, taxes and additional custom fees are not included at the time of checkout. Customers are responsible for paying all duties and fees and will be charged at the time of order delivery.
All orders shipping outside the US are final sale and cannot be exchanged or returned.
https://llvl.site cannot accept responsibility for any packages lost, stolen or damaged in transit.
Countries We Ship To and Shipping Rates
At this time we are able to ship to Australia, Belgium, Canada, Denmark, Finland, France, Germany, Iceland, Ireland, Italy, Netherlands, New Zealand, Norway, Portugal, Spain, Sweden, Switzerland, and the United Kingdom.
Please note we are unable to ship to Puerto Rico. Orders shipping to Mexico and Canada will ship via FedEx International Ground.
International orders shipping to all other eligible destinations will be shipped via FedEx International Priority. All orders are processed and shipped within 48 business hours of receipt.
International shipping has a flat rate of $35, but packages will be subject to duties and taxes, as well as additional charges if they extend beyond our average weight parameters.
Eligible Items to Ship Internationally
At this time we are only able to ship Clothing, Shoes, Slippers, Pillows, Tablecloths, Napkins, Blankets, & Handbags. Oak Essentials, Furniture, and all other items are excluded from International Shipping.
International Returns
All orders shipping outside the US are final sale and cannot be returned. Please note that your order may encounter shipping delays from FedEx. https://llvl.site cannot accept responsibility for any packages lost, stolen or damaged in transit.
Exchanges
Please note that exchanges are not available at this time, and we are unable to offer price adjustments retroactively. For more info, please contact us at [email protected] or visit https://llvl.site.
Furniture Policy
By purchasing https://llvl.site furniture, you agree to all https://llvl.site purchasing terms. https://llvl.site furniture is final sale. It is the customer’s responsibility to accurately measure their space and account for furniture sizing before placing their order. All furniture specifications can be found under the Design Details on the product page on https://llvl.site. Our customer service team will answer any additional questions. For help styling https://llvl.site furniture pieces in your space, contact [email protected] for a complimentary consultation.
All furniture is inspected upon the completion of production and again upon departure from the https://llvl.site warehouse to the customer. We kindly ask that you inspect the piece upon arrival and notify https://llvl.site of any damages within 48 hours of delivery. If there are no damages upon receipt, the receiver will be asked to sign for the order before the driver leaves.
https://llvl.site is not responsible for any damage to orders delivered to a location that varies from the physical address of where the furniture will be placed. If delivered to a third-party warehouse or needs to be moved after the piece has been placed and signed for, you accept all responsibility.Most of our larger furniture pieces are delivered via a third party delivery service with a delivery transit time of 1-3 weeks.
https://llvl.site will send a shipping confirmation email once your order has shipped with tracking information. Please note that we are unable to hold any furniture items for delivery at a later date. We kindly ask that you be ready to accept delivery at the time you place your order.
For furniture purchased through our Interior Design Services, shipping costs will be determined at the time of purchase with your designer.
At this time we do not ship furniture to Alaska, Hawaii, or to international addresses. We apologize for any inconvenience.
Rug Shipping and Return Policy
All 2’x3’ rugs ship FedEx for $25, while remaining rugs 7’x10’ and under ship FedEx Ground for $100. All rugs larger than 7'x10' are considered oversized, will incur a $250 shipping fee. Rugs larger than 9’x12’ ship White Glove for $250 and will have a lead time of 1-3 weeks.
Please note, we offer free returns for all 2’x3’, 6’x9’, and 5’x8’ rugs. All rugs shipped via white glove (7’x10’ and larger) will be charged a $250 restock fee. Rugs returned must be in original condition, unused.
We reserve the right to deny a refund or store credit if the rug(s) returned are not in original condition or do not meet our quality standards. Shipping charges are non-refundable. Please know we are unable to ship rugs (of any size) to Alaska, Hawaii or internationally. To return a rug, please contact https://llvl.site.