FAQ

Q: What shipping options do you offer, and what are the delivery times?
A: We offer several shipping options to meet your needs:

1. Standard Shipping: Typically takes 15-30 business days, ideal for non-urgent orders.
2. Expedited Shipping: Usually delivered within 10-15 business days, perfect for faster delivery.
3. Next-Day Shipping: Guaranteed delivery within 7 business day, suitable for urgent orders.

We offer free standard shipping on orders over $75. Once your order ships, you'll receive a confirmation email with a tracking number to monitor your package in real-time.

If you have any questions about shipping, don’t hesitate to reach out to our customer service team—we're here to help!

Q: What is your return policy?
A: We want you to be happy with your purchase. If you’re not satisfied within 30 days of receiving your item, we offer hassle-free returns. Here are the details:

• Return Conditions: Items must be unworn, unwashed, and free of stains. Please ensure all original tags are intact and retain your receipt or proof of purchase.
• How to Return: You can return items in store or online. For in-store returns, please bring your receipt. For online returns, contact customer service for a return label.
• Sale Items: All sale items are final sale and cannot be returned, so please double-check your selections before purchasing.

If you have any questions regarding returns, feel free to reach out to our customer service team; we’re here to assist you!

Q: How do I choose the right size?
A: Choosing the right size is crucial for comfort. Please refer to our size guide on our website. Here’s how to measure yourself:

1. Bust: Measure around the fullest part of your bust, keeping the tape snug but not tight.
2. Waist: Measure around the smallest part of your waist, usually above the belly button.
3. Hips: Measure around the fullest part of your hips while standing with your feet together.

Once you have your measurements, compare them with our size chart. If you fall between two sizes, we recommend opting for the larger size for a more comfortable fit.

If you need assistance, feel free to contact our customer service team!

Q: How do I care for my garments?
A: Proper care of your garments will keep them looking their best. Here are some basic care tips:

1. Cotton: Machine wash in cold water and tumble dry on low. Iron on medium heat if wrinkled.
2. Wool: Hand wash or use the delicate cycle with cold water. Lay flat to dry to maintain shape.
3. Silk: Dry cleaning is recommended, but if washing at home, use cold water and a gentle silk detergent. Avoid wringing out the fabric; instead, lay it flat to dry.
4. Denim: Wash inside out in cold water to preserve color and shape. Hang to dry to prevent shrinking.

Always check the care label on your garments for specific instructions. If you need care tips for specific fabrics, please contact our customer service team!

Q: What materials are your clothing made from, and how is the quality?
A: We prioritize high-quality materials in our garments. Here are some commonly used fabrics:

1. Cotton: Breathable and comfortable, great for everyday wear.
2. Polyester: Durable and easy to care for, ideal for activewear and casual clothing.
3. Wool: Excellent warmth, perfect for fall and winter.
4. Silk: Lightweight and luxurious, suitable for evening and special occasions.

Each product page includes detailed information about the materials and features of the garments to help you make informed purchasing decisions.

If you have any questions about product quality or materials, please contact our customer service team; we’re happy to assist you!